Manage the day-to-day operations of a Napier-based Op Shop using your operations, sales, customer service and management skills!

• Part time permanent role (3 days per week)
• Work for an organisation that is making a difference in our community
• Supervise a team of dedicated volunteers

Are you passionate about community service and looking to make a real impact? Our client is seeking an enthusiastic and dedicated Assistant Manager to join their Op Shop team. This role offers a unique opportunity to support the daily operations of a vibrant and busy store while making a positive contribution to the community.

We are looking for someone who is confidently able to:

• Assist in overseeing day-to-day operations of the store, ensuring smooth and efficient processes.
• Lead and supervise the shop team, including volunteers or part-time staff, fostering a positive work environment.
• Provide exceptional customer service by engaging with customers, addressing inquiries, and maintaining a welcoming atmosphere.
• Maintain and organize stock levels, ensuring inventory is well-presented and displayed.
• Assist with pricing and tagging donations.
• Manage cash register operations, including processing sales and handling cash transactions.
• Coordinate the sorting of donations and ensure they are properly handled and categorized.
• Implement store promotions and maintain high merchandising standards to attract and engage customers.
• Ensure the store is clean, safe, and presented to the highest standard.
• Support with the training and mentoring of new team members or volunteers.
• Help manage the store’s budget, keeping track of sales targets and expenses.
• Assist in planning and organizing community events or fundraising activities.
• Ensure compliance with health and safety regulations and company policies.

What we need from you:

• Proven experience in retail or customer service roles (preferably in a similar environment).
• Strong leadership and team management skills.
• Excellent communication skills, both verbal and written.
• Ability to work independently as well as collaboratively in a team setting.
• Strong organizational skills with a keen attention to detail.
• A passion for community service and charitable causes.
• Flexibility to work weekends and holidays as required.
• Knowledge of POS systems and basic cash handling.
• A proactive, positive attitude with strong problem-solving abilities.

It would be great if you also had these (but not essential):

• Experience in an Op Shop or charity retail environment.
• Experience managing volunteers.
• Knowledge of inventory management and merchandising principles.

If you’re eager to contribute to a meaningful cause, lead a dynamic team, and help make a difference in your community, we would love to hear from you!  Please apply by emailing your CV and cover letter to [email protected] 

Please note: we can only consider applications from people currently residing in NZ with no work restrictions for this role.